Frequently Asked QuestionsWhat happens once we contact you? How quickly will someone be in touch to arrange an appointment?
We are committed to a one hour response upon receiving a query. From the initial discussion, we will arrange an appointment to give expert advice and to issue a quote. For further information on our process, please see this page.
To determine how best we can help you, a member of our team will visit your premises to discuss your requirements and assess your current situation . The duration of the appointment will vary depending on your requirements and the size of the premises we are surveying. Please contact us to book a survey.
Yes, all of our workforce are fully qualified. Our accreditations include BAFE, CHAS, Constructionline, BSI, and many others. All our accreditations can be found towards bottom of all service pages on our website.
Yes, we have the expertise to maintain and repair most types of fire protection systems, regardless of whether we install them or not. Simply give us a call to discuss which system you have, and the team at Scutum Group can advise and create a bespoke plan to maintain them.
We understand that each business has different site layouts, along with different business and safety requirements. As such, most businesses will have different requirements for both installation and maintenance. Simply get in touch with us to discuss a bespoke service arrangement.
All contracts work on a rolling monthly basis – we do not offer fixed long-term contracts.
Yes, a full report is created and delivered to the client to advise on the action that needs to be taken.
Yes, we can service multiple business properties in any sector. Within reason, we may also be able to work on business premises that may lie outside of London and the South East. To discuss your individual needs, please contact us today.
As we maintain life saving fire safety equipment, we have continued to operate throughout the Coronavirus outbreak to ensure that equipment is fully serviced and maintained for our clients. However, we have adjusted the way in which we work and introduced a COVID-19 business policy to ensure the safety and well-being of our employees and our clients. You can read more details on the action we have taken here.
Yes we do! We have a comprehensive ‘Help and Advice’ section on our website which contains many resources for businesses across a range of sectors and industries. These include FAQs, PDF downloads, videos and detailed information on industry changes. You can use the category filters to browse the resources, or simply use the search bar (including voice search). You can access our Help and Advice centre here.
Still have a question about Scutum London?